Job description
Qualifications
Minimum qualifications:
- Bachelors degree or equivalent practical experience.
- Experience in a quality control or quality management role.
- Experience analyzing data and creating reports with database query tools (e.g. SQL) and visualization tools (e.g. Tableau, Dashboards).
- Experience in program/project management.
Preferred qualifications:
- Experience collecting, synthesizing, analyzing, and visualizing complex sources of data to derive insights and form recommendations that improve operational efficiency and efficacy.
- Experience in quality management principles like Six Sigma, Total Quality Management, and/or COPC.
- Experience with dashboard tools such as SQL, Data Studio, and/or Tableau.
- Experience in large scale program management, aligning programs to business strategies, delivering beneficial results, communicating with stakeholders, governing program activities, and supporting integral program processes.
- Excellent project management skills (e.g., plan, coordinate, and execute assigned task).
Responsibilities
- Build/Support a global quality program, driving consistency and continuous improvement across workflows/processes.
- Improve Key Performance Indicators by evolving the Quality Assurance system to better identify, measure, and improve opportunities in processes, tools, and training.
- Build relationships with senior members of cross-functional organizations to represent what agent skills drive effective performance.
- Work alongside YouTube s Product, Enforcement, and Partner teams to prepare for product launches and keep pace with product and policy changes.
Role:Program Manager – Technology / IT
Industry Type: IT Services & Consulting
Functional Area: Project & Program Management
Employment Type: Full Time, Permanent Role
Category: Technology / IT
Education: UG :Any Graduate, PG :Any Postgraduate
