Skill required: Query Management – Customer Service Technology Support
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 1-3 years
What would you do as Associate-Query Management?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers’ queries, handling escalations and complaints of dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software, and infrastructure and in troubleshooting of technical problems.
What are we looking for?
We are looking for individuals who have the following skillset:
- Adaptable and flexible
Roles and Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team’s workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
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