Amazon accepts applications from any Degree Graduates for the role of Quality Specialist.
Amazon is accepting applications from any degree graduates for the role of Quality Specialist.
The Last Mile Analytics & Quality Team will act as the first level of support to address resolution, geocode correction maps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
This job requires an associate to constantly hit the ground running and the corrections/edits performed will ensure successful deliveries. This job will enable an associate to experience a breadth of impact across multiple Engineering and Operations groups.
Roles & Responsibilities:
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program
- Develop a global perspective and understand the nuances of various geographies that Amazon operates in
- Bachelor’s degree in any stream
- Excellent communication and data presentation skills Good communication skills- both verbal and written
- Working Knowledge of MS Office products such as Word and Excel
- Demonstrated ability to work in a team
- Problem solving ability and analytical skills
- Excellent attention to detail and work with the highest level of accuracy
How to Apply?
Interested and eligible candidates can apply by clicking on Apply Now!
For more details, please do visit the official website.
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