The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Manage and address electronic tickets efficiently
Voice support is a must
- Troubleshoot and configure software and hardware through call.
- Microsoft Application, OS (Windows/MAC/Linux), hardware, servers(Protocols/DNS/Active Directory etc.) and Network(VPN/Routers/LAN/WAN etc.)troubleshooting
- International Process
- Flexible to work in shifts(Rotational)
- Graduates(Passouts) Only.
- Freshers can apply(only grads)
- International Voice/Chat/Email Support
- Customer service oriented (SD)
- Strong English(fluency) written and verbal skills
- Seniority levelAssociate
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
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