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Infosys hiring for Service desk and Customer Service 2022

Greeting from Infosys BPM Ltd.,

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“We are hiring for Service desk and Customer Service skill and please walk-in for interview on 14th, 20th 29th October at Indore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODirect-140069

Interview details

Interview Time: 10 AM till 12.30 PM

Interview Venue:

Infosys Ltd – Indore Venue::

Scheme No 151 & 169 B

Village Bada Bangarda and Tigariya Badshah

Super Corridor Tehsil Hatod, Indore,

Madhya Pradesh – 453 112

Things to remember while entering the campus

ü Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team

ü would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated

ü Please wear masks, & follow Covid protocols

ü Documents to Carry:

· Carry 2 Copies of print out your updated resume;

· Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

· All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below Job Description for your reference:

Title :: Service desk and Customer Service

Job Location: Bangalore or Pune

JD1 : Customer Service

· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

· Excellent communication skills to attend/resolve client issues on calls/chat/mail.

· Communication scale – CEFR :: B1, C1, C2

· Open to work in 24*7 and work from office environment

· Analytical problem solvers who will understand issues and to resolve customer issues

· Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently

· Being proactive and show the utmost respect for customer’s time

· Good time management, ensuring all contacts with customers add value

· Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune

JD2 : Service Desk

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Job Description::

· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

· Excellent communication skills – CEFR :: B1, C1, C2.

· Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS

· Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.

· Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.

· Knowledge of Incident Management lifecycle.

· Aware of current role SLA and Metrics handled.

· Talents should be based out of Bangalore or Pune.

· Work from Office is mandatory, No option of hybrid and WFH.

JD3: Service Desk – IDAM

· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

· Excellent communication skills – CEFR :: B1, C1, C2.

· Minimum 2 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS

· Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.

· Experience on identity and access management

· Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.

· Knowledge of Incident Management lifecycle.

· Aware of current role SLA and Metrics handled.

· Talents should be based out of Bangalore or Pune.

· Work from Office is mandatory, No option of hybrid and WFH.

· 24*7 Shifts is mandatory.

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.

Regards,

Infosys BPM Recruitment team.

To apply: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODirect-140069

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