Greeting from Infosys BPM Ltd.,
“We are hiring for Service desk and Customer Service skill and please walk-in for interview on 14th, 20th 29th October at Indore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODirect-140069
Interview details
Interview Time: 10 AM till 12.30 PM
Interview Venue:
Infosys Ltd – Indore Venue::
Scheme No 151 & 169 B
Village Bada Bangarda and Tigariya Badshah
Super Corridor Tehsil Hatod, Indore,
Madhya Pradesh – 453 112
Things to remember while entering the campus
ü Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
ü would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
ü Please wear masks, & follow Covid protocols
ü Documents to Carry:
· Carry 2 Copies of print out your updated resume;
· Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
· All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
Title :: Service desk and Customer Service
Job Location: Bangalore or Pune
JD1 : Customer Service
· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
· Excellent communication skills to attend/resolve client issues on calls/chat/mail.
· Communication scale – CEFR :: B1, C1, C2
· Open to work in 24*7 and work from office environment
· Analytical problem solvers who will understand issues and to resolve customer issues
· Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
· Being proactive and show the utmost respect for customer’s time
· Good time management, ensuring all contacts with customers add value
· Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune
JD2 : Service Desk
Job Description::
· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
· Excellent communication skills – CEFR :: B1, C1, C2.
· Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
· Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
· Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
· Knowledge of Incident Management lifecycle.
· Aware of current role SLA and Metrics handled.
· Talents should be based out of Bangalore or Pune.
· Work from Office is mandatory, No option of hybrid and WFH.
JD3: Service Desk – IDAM
· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
· Excellent communication skills – CEFR :: B1, C1, C2.
· Minimum 2 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
· Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
· Experience on identity and access management
· Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
· Knowledge of Incident Management lifecycle.
· Aware of current role SLA and Metrics handled.
· Talents should be based out of Bangalore or Pune.
· Work from Office is mandatory, No option of hybrid and WFH.
· 24*7 Shifts is mandatory.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Recruitment team.
To apply: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODirect-140069
